A RESPECTFUL VISIT FOR EVERYONE
Studio Policies | Kneads Massage Cypress, TX
Clear communication, punctuality, consent, and accurate health information help each appointment stay safe, calm, and on time.
Need to change or clarify an appointment?
Contact Eli as soon as possible. Any cancellation fee or booking-specific term shown at checkout applies to that appointment.
What the studio asks from every client.
These expectations support safe, professional care.
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Arrive on time
Late arrival may shorten the hands-on portion so the next client can begin as scheduled.
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Keep information current
Complete required intake and share health changes, medications, injuries, pregnancy, procedures, and allergies.
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Speak up during care
Ask for changes to pressure, temperature, products, draping, positioning, or technique at any time.
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Respect professional boundaries
Sexual or inappropriate conduct ends the session immediately and may end future service.
GOOD TO KNOW
Policy Questions
Clear answers before your visit.
What if I arrive late?
Your appointment may need to end at the original scheduled time so the next client is not delayed.
What if I need to cancel or reschedule?
Use the booking instructions or contact Eli as soon as possible. The cancellation terms displayed for your booking apply.
Can I stop or change the service?
Yes. Consent is ongoing. You may request an adjustment, skip an area or step, or stop the service at any time.
Why is intake information required?
Current information helps identify contraindications, choose suitable techniques or products, and know when care should be modified, postponed, or referred.
What conduct is not allowed?
Sexual, threatening, discriminatory, harassing, or otherwise inappropriate conduct is not tolerated and can end the appointment immediately.
What if I am sick or have contagious symptoms?
Contact Eli before arriving. The appointment may need to be rescheduled to protect clients and the studio.